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Sequence: sync customers, products, subscriptions and invoices

Connect Sequence to sync AR customers, products, subscriptions, and sent invoices; optional payment and field write-back.

Connect Sequence so Cortena Accounts Receivable stays aligned with your Sequence customers, products, billing schedules (subscriptions), and sent invoices. Optional write-back can push payment status and a few invoice fields back to Sequence.

1. Connect Sequence

  1. Open Settings → Integrations → Billing → Sequence.
  2. Enter your Sequence API credentials and save.
  3. Confirm the integration shows as connected.

Ask Cortena Support if Sequence is not visible. Your workspace may need the Sequence feature enabled.

2. What syncs

DomainWhat Cortena imports
CustomersSequence customers into AR customers
ProductsCatalog products
SubscriptionsBilling schedules
InvoicesSent / final / voided invoices (drafts in Sequence are skipped)

Synced receivables are marked as coming from an external source. Cortena does not re-run the full “issue invoice” workflow for those documents; you can still apply payments and match bank transactions.

Use Sync now per domain (or sync all) after connect. Progress updates live in the Settings panel.

3. Optional write-back

When write-back is enabled (feature flag and the Settings toggle):

Change in CortenaSent to Sequence
Payment appliedPayment status on the Sequence invoice
Due date, memo, PO, referencePatch on the sent invoice

Leave write-back off if Sequence should stay the only place that updates those fields.

Tips and limitations

Quick reference

TaskWhere
Connect / Sync nowSettings → Integrations → Billing → Sequence
Review imported invoicesReceivables → Invoices
Turn write-back on/offSame Sequence settings card