Receivables → Open items lists receivable invoices waiting for payment application in Cortena or in WeClapp. Confirming a payment advice settlement requires a linked bank transaction. You can remove an item from the queue, and WeClapp sync prefers Create payment application when the linked bank account is a WeClapp bank.
Related: Payment advice: Sync to WeClapp and Bank reconciliation.
1. Open items queue
- Go to Receivables → Open items.
- Each row is a receivable with staged payment write-back (Cortena payment summary applied; external ERP step pending or in review).
- Use row actions to Sync to weclapp (when WeClapp is connected and the row is eligible) or open the invoice.
Rows may originate from workflow Awaiting payment, payment advice settlement, or bank reconciliation links.
2. Payment advice: confirm settlement needs a bank link
On Payment advice workspace, Confirm settlement (or equivalent confirm action) is available only when the advice is linked to a bank transaction, the same gate as Sync to weclapp write-back.
If no bank link exists:
- Match the incoming payment in Banking reconciliation, or
- Link the payment advice to the bank transaction from the PA or bank UI.
Then return to confirm or sync.
3. Remove from queue
From open items or the receivable detail open-item strip:
- Choose Remove from queue (or Remove open item).
- Cortena sets write-back to skipped for that receivable.
- If a linked payment advice was settled, it reverts to processed and Cortena clears the payment application on that receivable for that advice path.
Use this when you matched incorrectly or will handle payment manually in the ERP.
4. WeClapp: create payment application
When the linked bank transaction’s account is a WeClapp bank in Cortena:
- Sync to weclapp on open items or payment advice uses Create payment application (allocation write-back) rather than only updating Cortena state.
- External-source WeClapp invoices without a Cortena workflow strip may still expose Sync to weclapp from open items.
Configure WeClapp under Settings → Integrations.
Tips and limitations
- Open items reflect tenant-scoped receivables only.
- Removing from queue does not delete the invoice or bank link. It stops write-back staging for that receivable.
- Related: Payment advice: Sync to WeClapp, Bank reconciliation.
Quick reference
| Task | Where |
|---|---|
| Review queue | Receivables → Open items |
| Require bank for PA confirm | Link PA ↔ bank in Banking |
| Stop write-back | Remove from queue |
| WeClapp apply | Sync to weclapp (WeClapp bank linked) |