Finance teams and programme owners who use Rydoo with Cortena can see what arrives in Cortena, how often, and how payment status is shown.
How Cortena connects to Rydoo
Your organisation connects Cortena to Rydoo with the credentials and permissions you approve. After that, Cortena can read expense information Rydoo makes available for your workspace. Imported expenses then follow the same Cortena processing path as documents you upload yourself (bookkeeping, workflow, review, and export).
When synchronisation happens
- Scheduled updates: Cortena checks for new expenses from Rydoo on a regular schedule, so your workspace stays up to date without daily manual work.
- Manual refresh: Where your workspace allows it, an authorised user can run a sync on demand, for example after a large batch was finalised in Rydoo and you want the latest items in Cortena sooner.
What Cortena imports
For expenses that Rydoo has prepared for export and that Cortena has not imported before, Cortena typically brings in:
- The receipt (image or file), when Rydoo provides one
- Key expense details from Rydoo, such as dates, amounts, categories, and the allocation-related fields your workflow uses
Note: Some expense types that do not use a receipt in the same way (for example certain mileage or allowance entries) may be skipped, so your Cortena inbox stays focused on document-backed spend.
Each newly imported expense is then handled by your standard automation and workflow rules.
How payment status is determined
Cortena does not infer payment from your bank. Payment information comes from Rydoo's view of each expense, including whether the spend is reimbursable to an employee or company-paid.
Paid or settled in Cortena when Rydoo indicates, for example:
- The expense is reimbursed, paid, or in a completed payment state, or
- The expense is not reimbursable to the employee (company-paid), which Cortena treats as settled without a separate reimbursement step
Not yet paid / still in progress when Rydoo shows the expense as reimbursable but still in submission, approval, control, or processing, or not yet reimbursed.
Not payable when Rydoo marks the expense as rejected, recalled, duplicate, or similar. Cortena reflects that it should not be treated as a normal payable reimbursement.
Dates shown alongside paid status follow the expense and date information Rydoo supplies, so what you see in Cortena stays aligned with Rydoo rather than with separate banking data inside Cortena.
Tips for day-to-day use
- Treat approval and reimbursement in Rydoo as the source of truth; Cortena mirrors those outcomes for routing and review.
- After major changes in Rydoo, use manual sync (if available) if you need Cortena to catch up immediately.
- For which allocation fields follow Cortena versus Rydoo after bookkeeping, see Expense workflow: allocation and routing.